Thanks for choosing Umpass! We’re committed to getting your order into your hands as smoothly as possible. Here’s everything you need to know about how and when your order will ship.
Step 1: Order Processing
- Processing Schedule: Monday to Friday
- Support Hours: 9:00 AM – 6:30 PM (Eastern Standard Time / GMT-5)
- Order Cut-Off Time: 5:00 PM EST
Orders placed after this time will be processed the next business day.
We do not process or ship orders on U.S. federal holidays:
New Year’s Day (January 1), Presidents’ Day (February 17), Memorial Day (May 26), Independence Day (July 4), Labor Day (September 1), Thanksgiving Day (November 27), and Christmas Day (December 25).
Step 2: Shipping Carriers
We work with reliable carriers to deliver your orders efficiently:
- USPS
- DHL
- EMS
- Local postal services
A tracking number will be sent to your email once your package has shipped.
Step 3: Estimated Delivery Time & Shipping Costs
Delivery time = Handling Time + Transit Time
| Shipping Type | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 1–7 business days | 14–21 business days | $4.99 | Monday – Friday |
| Fast Delivery | 1–7 business days | 10–15 business days | $14.99 | Monday – Friday |
Most U.S. orders typically arrive within 4–9 business days after shipment. Please note that transit times are estimates and not guaranteed.
Step 4: Shipping Limitations
We currently ship only within the continental United States.
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- Any international locations
Step 5: Tracking Your Order
- You’ll receive a confirmation email once your order is placed.
- After 1–2 business days of processing, you’ll receive a tracking link via email.
- You can also visit our Order Tracking page to check your shipment status.
Important: Tracking updates may take 3–7 business days to appear. If no tracking info is available, the carrier may not have scanned your package yet.
Step 6: Customized Orders
Personalized or modified items may require additional design time. Processing duration depends on the complexity of your request. We’ll notify you if your order needs extra time to prepare.
Step 7: Address Accuracy
Please make sure your shipping address is complete and accurate.
We are not responsible for:
- Orders sent to incorrect or incomplete addresses
- Returned packages due to address issues
- Loss or damage after shipment if the package is forwarded or redirected
Returned packages may be discarded by the carrier. A re-shipping fee will be required if you wish to resend an order due to address errors.
Need Help?
Feel free to reach out—we’re here to help with shipping questions, tracking concerns, and anything else.
- Email: [email protected]
- Phone: +1 (681) 298-3997
- Owner: Jason Hughett
- Business Address: 10360 Ivy Hollow Drive, Knoxville, TN 37931, United States Of America
- Customer Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday