Order Cancellation & Change Policy
Last Updated: June 24, 2025
At Umpass, we understand that plans can shift—whether it’s a mistaken size, an address change, or a change of heart. That’s why we offer a 24-hour window for free cancellations or modifications.
🕓 How to Cancel or Change Your Order
To cancel or edit your order, contact us within 24 hours of placing it:
Address: 10360 Ivy Hollow Drive, Knoxville, TN 37931, United States Of America
Email: [email protected]
Phone: +1 (681) 298-3997
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).
Once your request is received within this window, we’ll confirm the update or cancellation promptly.
⚠️ Important: Orders cannot be changed or canceled once 24 hours have passed, as processing and fulfillment will have begun.
📦 Double-Check Your Delivery Info
Please verify your shipping address carefully before placing the order. Inaccurate or incomplete addresses may:
- Delay your shipment
- Lead to a returned or undeliverable order
- Incur additional re-shipping costs
Umpass cannot be held responsible for delivery issues caused by incorrect addresses provided at checkout.
💬 Need Help?
Our customer service team is here Monday through Friday, 9:00 AM – 6:30 PM (EST). We’re always happy to assist you—just reach out!