🛒 SHOPPING WITH UMPASS
Q: How can I find a specific product on your site?
A: Use the Search bar at the top of any page, or browse categories through the main menu — it’s designed for both focused searches and casual exploring.
Q: Is there a wishlist feature?
A: Yes! Click “Add to Wishlist” on any product page to save it for later. All your favorites live in My Account › Wishlist.
Q: How do I know if a product is available?
A: Availability is shown in real-time:
- In stock: “Add to Cart” button is visible.
- Out of stock: You’ll see an option to sign up for back-in-stock alerts.
Q: Can I check out without creating an account?
A: You can! Guest checkout is quick and simple. Just provide your shipping and payment info. Creating an account unlocks added benefits like order tracking and exclusive offers.
💳 PAYMENT BASICS
Q: What payment methods are accepted at Umpass?
A: We accept all major options — Visa, Mastercard, American Express, Discover, PayPal, and most debit cards.
Q: Is my payment information safe?
A: 100%. We use 256-bit SSL encryption and follow PCI-DSS security standards to ensure your data stays protected.
Q: Can I apply a discount or gift code?
A: Yep. At checkout, look for the “Coupon / Gift Card” field, enter your code, and click Apply.
Q: My payment didn’t go through — now what?
A: First, check your card details. Try a different card if needed. Still stuck? Email us at [email protected] — we’ll help you resolve it ASAP.
🚚 SHIPPING INFORMATION
Q: How long does it take to ship my order?
A: We process and ship orders within 1–2 business days. As soon as it ships, we’ll send you a tracking number via email.
Q: Do you offer international shipping?
A: Currently, Umpass only ships within the United States.
Q: My tracking number isn’t updating. What should I do?
A: Tracking info can take up to 48 hours to update. If it still hasn’t moved after that, contact us — we’ll investigate right away.
🔁 RETURNS & EXCHANGES
Q: What is your return policy?
A: You have 180 days from the delivery date to return most items — as long as they’re new, unworn, and with original tags attached. Sale items may not qualify.
Q: How do I return an item?
Here’s the process:
- Email [email protected] or use our Contact Us page.
- We’ll send you a prepaid return label and instructions.
- Include your invoice, pack the item, and drop it off.
Q: Do I pay for return shipping?
A: If your return is approved for reasons like defect, damage, or incorrect item, or if it’s your first exchange for size or color, return shipping is free.
Q: Can I exchange an item instead of returning it?
A: Definitely! We offer one free exchange per order. Just email us your order number and the desired replacement item. Once your return is en route, we’ll ship the new one.
💸 REFUNDS
Q: How long does it take to receive a refund?
A: After we receive and inspect your return, we issue your refund within 5–7 business days to your original payment method.
Q: Will I get the full amount refunded?
A: Yes — if your item qualifies. It must be returned in new condition, unworn, with original tags, and within the 180-day return window.
Q: I haven’t received my refund — help!
A: First, check with your card provider or bank. If it’s been more than 7 business days since we confirmed your return, email [email protected] and we’ll look into it.
📞 WE’RE HERE TO HELP
Need assistance? Reach out to us anytime during our support hours:
📧 Email: [email protected]
📞 Phone: +1 (681) 298-3997
🏠 Address: 10360 Ivy Hollow Drive, Knoxville, TN 37931, United States Of America
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)